Shipping, Payment, & Return Policies
Shipping, Payment, & Return Policies (Effective as of January 1, 2021)
Orders are shipped after payment has been received. Special orders involving cutom materials or gauges beyond those I normally stock may take extra time. An estimate will be sent by e-mail when your order is placed.
Domestic orders are ordinarily shipped for a flat rate via USPS Priority Mail. Rush orders (USPS Express Mail, etc.) are possible for an additional charge.
International orders* are usually shipped via USPS Priority Mail International, though it is largely dependant upon the shipping regulations of your country and the size/shape/monetary value of your order. Rush orders (USPS Express Mail International, etc.) may be possible upon request at an additional charge, but again it entirely depends upon the country. An estimate will be sent by e-mail when your order is placed.
*A note on shipments to UK: Due to onerous changes to tax collection rules by the UK as of January 1, 2021, I cannot send orders to the UK of less than £135.
For ordinary shipping rates, see Prices.
Payment may be made securely via credit card or PayPal. Checks and purchase orders from universities and other institutions are also accepted. Payment must be made in full and be cleared before strings are shipped.
Sales on all strings are final.
In the event that strings should arrive damaged from the post office, simply return the damaged strings to me. Upon receipt of the original damaged strings, they will be replaced free of charge.